What is the minimum AWS Support plan level that provides access to the AWS Support API for users?
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You can use the AWS Support Plans console to change your support plan for your AWS account. To change your support plan, you must have AWS Identity and Access Management (IAM) permissions or sign in to your account as a root user. For more information, see Manage access for AWS Support Plans and AWS managed policies for AWS Support Plans. Show
To change your support plan
For more information about AWS Support Plans, see the AWS Support FAQs. You can also choose Contact us from the Support Plans console. To close your account, see Closing an Account in the AWS Billing User Guide. AWS Support offers a range of plans that provide access to tools and expertise that support the success and operational health of your AWS solutions. All support plans provide 24x7 access to customer service, AWS documentation, technical papers, and support forums. For technical support and more resources to plan, deploy, and improve your AWS environment, you can choose a support plan that best aligns with your AWS use case.
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Basic Support Plan is included DeveloperGreater of $29.00 - or - 3% of monthly AWS charges BusinessGreater of $100.00 - or - 10% of monthly AWS charges for the first
$0--$10K 7% of monthly AWS charges from $10K--$80K 5% of monthly AWS charges from $80K--$250K 3% of monthly AWS charges over $250K Enterprise On-RampGreater of $5,500.00 - or - 10% of monthly AWS charges EnterpriseGreater of $15,000.00 - or - 10% of monthly AWS charges for the first
$0--$150K 7% of monthly AWS charges from $150K--$500K 5% of monthly AWS charges from $500K--$1M 3% of monthly AWS charges over $1M *Add-on available for addition fee: AWS Incident Detection and Response * Access to AWS Incident Detection and Response for an additional fee. AWS Incident Detection and Response is an add-on to Enterprise Support that offers 24x7 proactive monitoring and incident management for selected workloads. AWS Incident Detection and Response is included for AWS Managed Services customers with AWS Enterprise Support. AWS Incident Detection and Response is priced as a 2% uplift over the aggregated AWS usage of all accounts subscribed to the service with a minimum of $7000 per month. Billing starts when accounts are subscribed to the service. Pricing examplesDeveloper Support Plan Pricing Example For $2,000 in monthly AWS charges: $2,000 x 3% = $60 (3% of AWS charges) ____________ Total = $60 Business Support Plan Pricing Example For $85,000 in monthly AWS charges: $10,000 x 10% = $1,000 (10% of first $0 - $10K of charges) + $70,000 x 7% = $4,900 (7% of charges from $10K - $80K) + $5,000 x 5% = $250 (5% of charges from $80K - $250K) + 0 x 3% = $0 (3% of charges over $250K) ____________ Total = $6,150 Enterprise On-Ramp Plan Pricing Example For $100,000 in monthly AWS charges: $100,000 x 10% = $10,000 (10% of AWS charges) ____________ Total = $10,000 Enterprise Support Plan Pricing Example For $1.2M in monthly AWS charges: $150,000 x 10% = $15,000 (10% of first $0 - $150K of charges) + $350,000 x 7% = $24,500 (7% of charges from $150K - $500K) + $500,000 x 5% = $25,000 (5% of charges from $500K - $1M) + $200,000 x 3% = $6,000 (3% of charges over $1M) ____________ Total = $70,500 All paid AWS Support plans are billed monthly, with no long-term contracts. AWS Support fees are
calculated on a per-account basis for Business and Developer Support plans. For Enterprise On-Ramp and Enterprise Support, you are billed based on the aggregate monthly AWS charges for all your account IDs subscribed to Enterprise On-Ramp or Enterprise Support. Monthly fees for the Developer, Business, Enterprise On-Ramp, and Enterprise Support plans are calculated based on each month's gross AWS charges (before any discounts or credits are applied). Charges for certain AWS
Services, including the following, are not included in the AWS Support fee calculation: AWS Support, AWS Elemental Support, AWS Elemental Media Event Management, AWS Managed Services, AWS Marketplace, AWS Professional Services, AWS Training and Certifications, and Amazon EKS Anywhere. Charges for Amazon Mechanical Turk, Amazon Mechanical Turk Worker Rewards, FreeRTOS, and VMware Cloud on AWS are also not included in the AWS Support fee calculation. AWS Support fees will be the greater
of (a) the specified minimum monthly fee, or (b) a percentage of your monthly AWS charges, as described above. If you cancel your subscription for AWS Support within 30 days of sign-up, you will still need to pay the greater of the monthly minimum or a percent of your AWS charges for the period of time you are enrolled. AWS reserves the right to refuse to provide AWS Support to any customer that frequently signs up for and then cancels AWS Support. Customers qualify for the regional
pricing if all accounts on their billing profile are concentrated in qualified LATAM countries, India, or Mainland China subject to conditions below. Regional Pricing (LATAM, India & China) Eligibility requirements/FAQs Greater of $15,000 - or - 10% of monthly AWS usage for the first $0 - $150k 7% of monthly AWS usage from $150k - $250k 5% of monthly AWS usage from $250 - $500k 3% of monthly AWS usage over $500k Regional Pricing Example (LATAM, India & China) For $1.2M in monthly AWS charges: $150,000 x 10% = $15,000 + $100,000 x 7% = $7,000 + $250,000 x 5% = $12,500 + $700,000 x 3% =
$21,000 ____________ Total = $55,500 Purchasing support for reserved resourcesWhen you prepay for Savings Plans, Reserved Instances, and Nodes for Amazon EC2, Amazon RDS, Amazon Redshift, Amazon ElastiCache, Amazon Elasticsearch, Amazon DynamoDB (and any other AWS Services for which such reserved resources exist) and are enrolled in a paid AWS
Support plan, the upfront charges for each reserved resource are included in the calculation of your AWS Support fees in the month you purchase the resources. In addition, any recurring charges for these resources are included in the calculation of your AWS Support fees for the month in which these charges are incurred. If you have existing reserved resources when you sign up for a paid AWS Support plan, the upfront charges for the reserved resources, prorated over the term of
the reservation, are included in the fee calculation for the first month of AWS Support. For example, if you purchase either a three-year Amazon EC2 All or Partial Upfront Reserved Instance on January 1 and sign up for the Business Support plan on October 1 of the same year, 75% of the upfront fee you paid in January is included in the calculation of Support fees for October. AWS support for Internet Explorer ends on 07/31/2022. Supported browsers are Chrome, Firefox, Edge, and Safari. Learn more » What is the minimum AWS Support Plan level that will provide users with access to the AWS Support API *?You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the AWS Support API.
Which is the minimum AWS Support Plan?Pricing for AWS Support Plans | Starting at $29 Per Month | AWS Support.
What is the minimum AWS support plan that provides the complete set of AWS Trusted Advisor checks?AWS Business Support, AWS Enterprise On-Ramp, and AWS Enterprise Support customers get access to all 115 Trusted Advisor checks (14 cost optimization, 17 security, 24 fault tolerance, 10 performance, and 50 service limits) and recommendations.
Which AWS Support plans provide 24/7 access to customer service?Basic Support is included for all AWS customers and includes: Customer Service and Communities - 24x7 access to customer service, documentation, whitepapers, and AWS re:Post.
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