Lumin mens skin care reviews năm 2024
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Type the characters you see in this image:Try different image Conditions of Use Privacy Policy © 1996-2014, Amazon.com, Inc. or its affiliates Sorry, we just need to make sure you're not a robot. For best results, please make sure your browser is accepting cookies. Type the characters you see in this image:Try different image Conditions of Use Privacy Policy © 1996-2014, Amazon.com, Inc. or its affiliates I am writing to express my sincere gratitude for Lumin's outstanding product, especially the Charcoal Cleanser. Having struggled with acne for over a decade, I can confidently say that this product has proven to be a game-changer for me. Despite residing in Japan, the distance did not deter me from seeking the solution to my skincare concerns with Lumin. While it took some time for the product to reach me, the exceptional support provided by the staff throughout the shipment process was commendable. Their assistance was invaluable whenever I encountered any issues. Date of experience: January 30, 2024 Impressive Results And An Essential For Me!Been using Lumin for quite a long time now. I used to suffer from pimples quite frequently however within a few weeks it mostly cleared up my issue (they only tend to show up when I forget to use the stuff sometimes). I've had some people recommending other cleaning products in the past however they've never worked for me so maybe it's per person on whether a brand works or not but considering Lumin do different products based on your skin type it should cater for most people. Customer service has also been excellent on multiple occasions. They've given me some VIP offers and discounts over the years and recently one of my shipments went missing however they've already shipped me a replacement along with a freebie even though it's technically the delivery company to blame here. Very happy customer :) Date of experience: January 26, 2024 No support team. Feels like scamStarting to believe there is no live chat team to support customers because they are always "offline". I've attempted redeem my 30 day satisfaction guarantee multiple times and emailed as per chat box request during the past 3 months ago and have not received a response. I was also charged again for the subscription which I did not authorise. Please refund orders L5075716 andL4942234. Thank youDate of experience: January 30, 2024 Reply from Lumin 8 hours ago Hi Michael, Thank you for leaving a review, and we're very sorry to hear that your experience with our customer support team has been unpleasant. Please know that our team is here for our customers' concerns. Looking into this we can see that our customer support team has reached back out to you via email on January 4th to provide better assistance and detailed information about your subscription and our Refund Policy. If you didn't receive it, please kindly look for it in your spam/junk/promotions folder as it got probably stuck there. If you're still unable to find the email with all the information and instructions our team member provided, please email us at [email protected] and our customer support team would be glad to assist you and rectify this situation as soon as possible. We truly appreciate your understanding! Best, Team Lumin ScamDog MillionaireDiving into Lumin Skincare's ordering process was like expecting a gourmet meal and instead getting served a reheated TV dinner. The website's a maze, more twisted than a back alley in Marrakesh. You think you're ordering a one-time miracle for your face, but surprise, you've just subscribed to a monthly comedy show of charges. Then, trying to get out of this subscription service is like asking a street vendor for a refund—good luck with that. Customer service? More like an automated bot trapped in an existential crisis, offering help as elusive as a decent meal in a tourist trap. n conclusion, while Lumin Skincare promised a starring role in a skincare success story, what unfolded was a comedy of errors, leaving me not as a radiant protagonist but as the unsuspecting fool. "Scamdog Millionaire or scumdog" a title I bore not by wealth but by the wealth of lessons learned in the art of dodgy ordering practices. A standing ovation for this masterclass in how not to dazzle your audience. Encore? I think not. Date of experience: January 30, 2024 Unethical Business PracticesSigned up for the free trial, couldn't cancel and upon request they kept sending me stock. Asked twice and still got charged £130. Eventually was offered a 50% discount on the second order (£30) Avoid if possible. Date of experience: January 30, 2024 AmazingI have been a fan of theirs for a long time. I recently tried the free trial set(that they let you customize based upon your specific skin care needs, people should do a little research prior to picking skin care products so they choose an item that will work for them, not blame the company for an undesirable outcome) they also make the subscription post trial very clear so they’re transparent from the beginning. Their products are clean, quality effective ingredients are used, and for a higher end skin care line they are reasonably affordable. I would use their products over and over again Date of experience: January 20, 2024 Reply from Lumin 8 hours ago Hi Xavier, Thank you for providing us with feedback. Our team here at Lumin is super thrilled to hear that you're pleased with our skincare products and how well they have been working for you. We are also glad to know that you find our Trial terms adequately explained during the trial checkout process. Furthermore, we have made all product information and our Free Trial Policy accessible on our website for all customers. Thank you for including Lumin in your routine. Please know that we’re here for your best look ever! Best, Team Lumin SCAM Feeling !SCAM FEELING ! Ordered the test sample. Came 3 weeks later 1 week after came the subscription When I wanted to cancel I send the products back to their fulfillment center in Holland by simple mail, and not by tracked&traced signed for which was 3 times more expensive. I NEVER EVER GOT A PENNY in return ! YOU LOST ME AS YOUR CLIENT ! Now I will ask for an EU - Consumers Protection Agency Cross Control to that fulfillment center and continue to write rewiews on Google and everywhere ! Date of experience: January 26, 2023 Reply from Lumin 4 days ago Hi Vlad, Thank you for leaving a review, and we're sorry to hear you had a negative experience. Please note that if you return an order according to our Return Policy and provide proof of return to our team, we will definitely issue a full refund to your original payment method. Here at Lumin, we're very sorry to hear you haven't received your refund and we are sorry to hear that it made you feel like we were trying to cheat you and that it made you think our service is a scam. This is not our intention nor is it a standard that we wish to uphold. We would be happy to take a look into this and rectify this as soon as possible. Unfortunately, we are unable to locate your inquiry nor Lumin account based on your review, so please note that we will reach out via Trustpilot to request additional information that can help us identify your Lumin account. We look forward to speaking with you and assisting you further! Thank you for your understanding. Best, Team Lumin Tried your free trial set and I am…Tried your free trial set and I am prettey satisfied Date of experience: January 28, 2024 Reply from Lumin 8 hours ago Hi Amanda, Thank you for providing us with feedback. We appreciate it! Our team here at Lumin is super thrilled to hear that you're happy with the trial bundle you ordered from us. Thank you for including Lumin in your routine. Please know that we’re here for your best look ever! Best, Team Lumin I've been using it for a week for the…I've been using it for a week for the first time ever , and I have to say, I'm pretty satisfied with the results. Especially Charcoal face wash, it clears up my face so vividly I can feel my skin is breathing. I'll keep using the bundle in the future. Date of experience: January 12, 2024 Reply from Lumin 8 hours ago Hi Igor, We appreciate the time you’ve taken to leave a review and rate our products. Our entire team here at Lumin is very thrilled to hear that you're pleased with the results. Thank you for including Lumin in your routine. Please know that we’re here for your best look ever! Best, Team Lumin Been using lumin skin for a while now…Been using lumin skin for a while now and my skin has not been the same since then, my skin glows now and I am so happy. I recommend their product to anyone one suffering from acne or rough skin these products are fantastic! Date of experience: October 17, 2023 Reply from Lumin Jan 17, 2024 Hi Sprite, Thank you for providing us with feedback. We really appreciate it! It's amazing to hear that you noticed results and that you like how your skin glows. Thank you for including Lumin in your routine. Please know that we’re here for your best look ever! Best, Team Lumin Excellent!Excellent customer service. Thoughtfully designed, clean, safe products that work well. Good value for the quality. Date of experience: December 28, 2023 Reply from Lumin 8 hours ago Hi Jessica, Thank you for providing us with feedback. We appreciate it! Our team here at Lumin is super thrilled to hear that you're happy with the customer service, our products, and their effectiveness. Thank you for including Lumin in your routine. Please know that we’re here for your best look ever! Best, Team Lumin Charcoal cleanser works great!I’ve been using the charcoal cleanser on auto delivery for over 3 years. Never had a single problem. Works great for oily skin. I haven’t used a different cleanser since I found lumin’s charcoal cleanser Date of experience: December 26, 2023 Reply from Lumin Updated Jan 18, 2024 Hi Joseph, Thank you for leaving a review. It's amazing to hear that you've been using our product for over 3 years and that you haven't had any delivery issues. Our team is also happy to hear that you're pleased with how it works for oily skin. Thank you for including Lumin in your routine. Please know that we’re here for your best look ever! Best, Team Lumin Semi-scam feelingThey sent under eye dark circle masking cream, which give just yellow tone, Instead of skin tightening as advertised and on top of that they signed me up for a sneaky subscription which was vaguely announced but not really. So there are more steps to cancel them than to subscribe. Semi-scam feeling all along. I would avoid. Date of experience: January 08, 2024 Reply from Lumin Jan 12, 2024 Hi Serge, Thank you for taking the time to leave a review. We're very sorry to hear that you had a negative experience. If you received our Instant Dark Circle Corrector, kindly note that it helps quickly correct the under-eye color when it's being used by neutralizing the dark tones under the eyes. It also contains niacinamide, hyaluronic acid, and licorice root extract, which, with time, help improve the undereye with continued use. If you are not interested in the corrective advantages of this product, please do not hesitate to reach out to our support team. We would be more than happy to assist you in finding a skincare routine that suits your specific skin goals and needs. Regarding our subscription offer, please note that when our customers sign up for our free trial, we inform them that they'll be automatically enrolled in a renewing subscription. The information regarding the subscription is displayed multiple times throughout the free trial checkout process before any shipping or payment information is entered. Customers are also presented with the terms and conditions of the subscription before they can complete the free trial kit purchase. The ability and method to cancel the subscription at any time are stated there as well. Please feel free to email us at [email protected] and our customer support team would be glad to provide further assistance. We truly appreciate your understanding! Best, Team Lumin The products feel great on my skinI recently started using Lumin Men's Skincare Solutions and honestly, I'm really impressed. As someone who hasn't always paid much attention to skincare, the difference is noticeable. The products feel great on my skin – they're not heavy or greasy, which I was initially worried about. I've become quite fond of the subtle, masculine scent each product has. It's nice without being too much, you know? The packaging is a win too. It's got this cool, minimalistic look that I actually don't mind leaving out on my bathroom counter. And while the price seemed a bit steep at first, I'm finding it's worth it for the quality and results I'm seeing. If I had to suggest improvements, I'd say maybe adding more natural ingredients would be cool. Also, a bit more info on how to use each product effectively would help guys like me who are new to this whole skincare game. Overall, I'm really happy with Lumin's products. My skin feels healthier, and I’m starting to understand why skincare is important. Definitely going to recommend this to a few buddies who could use a little nudge in the skincare department Date of experience: December 30, 2023 Subscription was unavailable on my…Subscription was unavailable on my login. Contacted customer support, they advised creating a new account and adding the subscription there. Completed this, no change in the situation. Company seems chaotic as a previous account I created for the trial was classed as 'unknown' by their system. Does not matter what I do the message is always the same - 'You haven't placed any orders yet'. Despite having placed and received an order already. Stay clear. Date of experience: October 10, 2023 Reply from Lumin Jan 9, 2024 Hi Chris, Thank you for taking the time to share your experience with us. We are sorry for the negative experience you had. Looking into this we can see that one of our team members has provided assistance and informed you that our customer account portal has been upgraded. This means that our customers can now access their accounts, subscription details, and other related information by creating a username and password first, in case they haven't accessed their Lumin account since ordering from us. Kindly also note that our customer can keep receiving their renewal subscription orders without accessing their Lumin account, but in case they want to modify it, they would need to create a username and password using the same email address as when they placed their first order. To set up your account, please go to https://www.luminskin.com/account/register and fill in the required fields such as your first name, last name, email address, and password. Once you've completed the form, click/tap on the "Create account" button. After that, check your email inbox for the "Customer account activation" email, and click on the "Activate your account" button to be taken to your account portal. Once you've completed these steps, you'll be able to access your Lumin account using your registered email and password! We appreciate your feedback and have forwarded it to our teams in an effort to improve our communication and our customer’s experience continuously. Best, Team Lumin I purchased the burnout buster trioI purchased the burnout buster trio - the charcoal scrub, moisturiser and the instant dark circle corrector. The charcoal scrub and moisturiser feels light, cleans right and makes my face look really quite bright. However, the dark circle corrector sometimes leaves whiteness under my eye that I can see. There aren't any instructions on the pack itself but the website says to tap under your eyes. I'll keep trying! Works well though. I do like it and I'll get it again for sure. The only thing that holds me back from purchasing in the future is that it has to be sent allll the way from US --> AUS Date of experience: October 29, 2023 They make it super difficult to return…They make it super difficult to return their products, and cancel subscriptions. They also will charge you for their main set even after unsubscribing, EDIT: The support rep who replied under is lying and this can be proven. Date of experience: December 25, 2023 Reply from Lumin Jan 10, 2024 Hello, Thank you for taking the time to leave a review. We are sorry to hear that you're not pleased with our return process and subscription cancelation process. Please know that we would never charge our customers intentionally if they already have canceled their subscription with us or activate canceled subscriptions without their permission. The only time a subscription order is created is if the subscription was not canceled before the renewal date. After taking a look into this, we were unable to locate any records indicating that your subscription was canceled before its scheduled renewal on December 22, 2023. Your subscription remaining active is why a new order was created for you. Looking further into this we can see that our support team provided assistance and issued a full refund for the returned parcel on the 6th of January 2024. We appreciate your feedback and have forwarded it to our teams in an effort to improve our customer’s experience continuously. Best, Team Lumin Great high quality products with excellent customer service - definitely recommendedLumin is really great and definitely recommended. Their whole product range is really nice and high quality, and good value for what you get. Delivery is quick and efficient. The one time I did have a problem with a delivery customer service went above and beyond to sort it out. Date of experience: November 22, 2023 Reply from Lumin Dec 26, 2023 Hi Matt, We appreciate the time you’ve taken to leave a review. We are thrilled to hear that you have enjoyed using our products. It's awesome that our customer support team was able to assist accordingly and that your concern has been resolved. That’s great! Please know that we’re here for your best look ever! Best, Team Lumin Oily Skin Fixture.The products came in early. The products worked/working as expected. I have oily skin, so I usually move around with napkins to clean my oily face. I would say using the products has lessened the frequency. Date of experience: December 26, 2023 Reply from Lumin 8 hours ago Hi Oromidayo, Thank you for taking the time to share a review. We're thrilled that our products were able to meet your expectations and have been working well for your skin type. Thank you for including Lumin in your routine. Please know that we’re here for your best look ever! Best, Team Lumin Products that are worth every penny!There are few companies that actually consider mens skin health from head to toe,, Lunmin not only consider they deliver! Quality products that leave you wondering why you didn't use their products years ago. Quality Customer Service, quick delivery and products that are truly worth every penny! Date of experience: November 16, 2023 Reply from Lumin Nov 24, 2023 Hi Steve, Thank you for sharing your review. We are glad that we met your expectations in terms of product quality and customer support. That's awesome! Is Lumin really that good?Lumin offers high end skincare with attractive branding and flexible purchasing options. They're not the most affordable option, but a good portion of their products work really well and smell great. How long does it take for Lumin skin to work?My 1st month experience of a Class Act Bundle wasn't really enough to see the results until 2-3 months made me absolutely effective. Is Lumin skincare just for men?Lumin Skincare is a men's grooming brand that offers a range of high-quality skincare products designed to meet the specific needs of men's skin. Is Lumin better than geologie?If you're looking for a straightforward, no-fuss skincare routine, Lumin might be the better choice. But if you're willing to invest a bit more time and effort into your skincare and want a more personalized approach, Geologie could be the way to go. |
