I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The file cannot be accessed by the system."
I have already tried uninstalling and reinstalling dropbox and the same issue persisted. Same issue accross all computers in my office.
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54 Replies 54
Same here. Not sure what is going on...
Hi there, thanks for this info.
Could you both try forcing the file to go local first from the context menu instead of opening it directly?
A screenshot of the error message would help as well!
Let me know how it goes!
Same here, tested on two computers. Smart sync folders cannot open any documents. Windows 10 Professional w/ latest updates and patches.
when i right click it and go to sync and click local it appears. we have not had this issue before
Forcing the folder local allows the file to be opened w/o issue. Smart Sync folders on two tested PC's in my office cannot open any of the files.
all employees using dropbox on their pcs are having this issue in our office and I have not changed any of the admin settings since day one.
Same for us. Marking it as "local" works, but I don't want my users to have to do that for the dozens of files they touch every day. Happening on Windows 7 and 10 with latest updates and latest version of Dropbox app. Also tried reinstalls and it did not fix this.
Did your computer pop up the error message "Word experienced an error trying to open the file" while opening a Word 2019/2016/2013 file?
The problem "Word experienced an error trying to open" mostly occurs to Microsoft Word and Excel users when they try to open an MS Word or Excel document file. The complete error message is:
Word experienced an error trying to open the file. Try these suggestions.
- * Check the file permissions for the document or drive.
- * Make sure there is sufficiently free memory and disk space.
- * Open the file with the Text Recovery converter.
- [C:\...\****.docx]
So, what caused this error, and how can this issue be fixed? This post introduces five effective solutions to fix the "Word experienced an error trying to open the file" issue:
Workable Solutions Step-by-step Troubleshooting Fix 1. Word Recover and Repair Tool Click File Repair > Add Files to select the damaged Word, Excel, PDF, and other documents... Fix 2. Unblock Word Right-click the problematic Word file, and select Property. Click Unblock on the General tab... Fix 3. Disable Protected View Open the Word application, go to File > Options > Trusted Center, and choose the option... Fix 4. Add Trusted Location Go to File > Options > Trusted Center > Trust Center Settings, and click Trusted Locations... Fix 5. Text Recovery Converter Open the Word application, go to File > Open > Browse, and select the Word file...
🔔Prerequisite - Here are some tips that you should first follow to get your device ready:
- Stop using the Microsoft Office applications.
- Exit and close all virus-cleaning programs.
- Back up all the Word document files to another location immediately.
Solution 1. Word Recover & Repair Tool
The most efficient way that you can try is to turn to a Word recovery and repair tool for help. EaseUS Fixo Document Repair software can quickly scan and repair corrupted or unopenable Word files in Windows 10/8/7.
This file repair tool can fix corrupted Word, Excel, PPT, and PDF files in various file formats. You can watch this tutorial video to familiarize yourself with the detailed steps:
To make the Word repair process more easy to understand, here are the steps you can refer to:
✨Step 1. Download, install, and launch EaseUS Fixo Document Repair
You can download this repair tool with the download button we gave you or other official ways. After the installation, you can double-click the Fixo icon to launch it. Click "File Repair" > "Add Files" to select and repair damaged Word, Excel, PDF, and other documents.
✨Step 2. Repair corrupted documents now
After adding the documents, you can click "Repair" to fix a document specifically or select "Repair All" to repair the whole files in the list altogether.
✨Step 3. Preview and save repaired documents
Now, the files are ready to be saved. You can also click the eye icon to preview the documents. After clicking "Save All", select "View Repaired" in the pop-up window to locate these repaired files.
Install this powerful and free Word file repair tool on your computer to repair corrupted documents quickly!
Solution 2. Unblock Word
Step 1. Right-click the problematic Word file that won't open, and select "Property".
Step 2. On the General tab, click "Unblock" and select "OK".
Source from //support.microsoft.com/
After this, try to reopen your Word file and see if the problem still exists. If this post is informative, share it on social media to help others learn how to fix the Word can't open error.
Solution 3. Disable Protected View
Step 1. Open the Word application on your computer.
Step 2. Go to "File" > "Options" > "Trusted Center" > "Trust Center Settings...".
Step 3. Click "Protected View", uncheck the next three options, and click "OK".
- Enable Protected View for files originating from the Internet.
- Enable Protected View for files located in potentially unsafe locations.
- Enable Protected View for Outlook attachments.
Step 4. Save the changes and close the Word application.
Then, you can reopen the Word document when it has a "Word experienced an error trying to open the file" error. It should be open by then. If this method doesn't work in your situation, consider installing EaseUS Fixo on your computer, and repair your corrupted documents in clicks!
Solution 4. Add Trusted Location
Step 1. Open the Word application on your computer.
Step 2. Go to "File" > "Options" > "Trusted Center" > "Trust Center Settings...".
Step 3. Click "Trusted Locations" > "Add new location".
Step 4. Click "Browse" to navigate the path where you saved your Word files and check "Subfolders of this location are also trusted". Click "OK" to save changes.
Source from: //support.microsoft.com/
After this, close Word and open the file that contains the "Word experienced an error trying to open the file" error. You may now access the content inside the document.
Solution 5. Use Text Recovery Converter
When a Word file becomes unopenable, you can try to use Text Recovery Converter to fix a corrupted Word file that won't open with an error message.
Step 1. Open the Word application, go to "File" > "Open" > "Browse".
Step 2. Select the Word file that won't open.
Click "Recover Text from Any File [*.*] from the drop menu next to the File name column. Click "Open".
Step 3. Wait patiently. When the Word application displays and shows the content of the unopenable Word file, save it as a new file.
⚠️Word Won't Open: Possible Causes
As the error message addressed, the reason why the Word document won't open could be:
- File permission issue
- Insufficient memory or disk space
- Not opening the file in a proper application
- File altered during the transmission by third-party software
Pick a proper solution as listed in the article and follow to make your Word file openable and accessible again in Windows 10/8/7.
Editor's Review
If you are trying to open a .docx or .doc file but continuously get denied with the error message 'Word experienced an error trying to open the file', don't worry. It is possible to resolve the problem.
All you need is to stop using the Word file and disable background programs, especially some cleaning tools. Then follow the above-recommended methods for help. If you need to fix damaged Word documents, EaseUS file repair software is here to help.
Also, the best way to protect essential files and data is to create a backup in advance. When the file goes wrong, you can always restore it immediately from the backup.