Splashtop Remote Support and Splashtop SOS are both great remote access / remote support solutions. They both provide options for remote access and support of attended and unattended computers with a few key differences in user licensing and supporting users on mobile devices.
Here are some top reasons to consider each option
Consider Splashtop SOS if you want a combination of a quick support tool for Windows, Mac, iOS and Android; plus optional unattended anytime access to Windows and Mac computers:
- Quick support tool to access Windows, Mac, iOS and Android devices when the user is present
- View iOS screens in real time. View Android device screens and remotely control some Android devices.
- Unattended anytime access to Windows and Mac computers via the Splashtop streamer in SOS+10 or SOS Unlimited
- Annual subscription based on number of technicians
- Popular choice for IT, support, help desks
Consider Splashtop Remote Support if you want unattended anytime access to Windows and Mac computers; and optional monitoring and management features:
- Anytime access to Windows and Mac computers via the Splashtop streamer
- Monitoring and management features in Premium edition including alerts, manage Windows updates, one-to-many deployment, unattended Android access, endpoint security monitoring, remote command prompt, inventory reporting, and more.
- Annual subscription based on number of managed computers. No limit on number of technicians.
- Popular choice for MSPs
Consider a combination of the two if you want:
- The benefits of Remote Support + additional attended support access and remote access/viewing of mobile device screens
Compare the licensing options for SOS and Remote Support side-by-side
| Price is based on | Splashtop SOS # of concurrent technicians | Splashtop SOS+10 or SOS Unlimited # of concurrent technicians | Splashtop Remote Support Premium # of unattended computers |
| Cost per technician | Splashtop SOS $199 per tech, per year | Splashtop SOS+10 or SOS Unlimited $219 per tech, per year [SOS+10] or$399 per tech, per year [SOS Unlimited] | Splashtop Remote Support Premium Unlimited technicians included. Cost based on number of computers |
| Attended quick support | Splashtop SOS Unlimited sessions Windows, Mac, iOS, Android, Chromebook | Splashtop SOS+10 or SOS Unlimited Unlimited sessions Windows, Mac, iOS, Android, Chromebook | Splashtop Remote Support Premium Includes free SOS Lite license for 1 concurrent session for Windows and Mac only. No mobile. |
| Unattended computers | Splashtop SOS Not available | Splashtop SOS+10 or SOS Unlimited 10 per tech license [in +10] Buy 5 licenses, get access to 5×10 = 50 unattended computers. orUnlimited endpoints [in Unlimited] | Splashtop Remote Support Premium
All plans billed yearly.Higher volume packages available. |
Learn more about and buy SOS | Learn more about and buy Remote Support |
See the product pages at the Learn More links above for more information on features between editions.
Still have questions? Go to //www.splashtop.com/sosor//www.splashtop.com/remote-supportand click the chat window or give us a call at 1-408-886-7177.