How do I access my computer using Chrome Remote Desktop?

Truy cập vào một máy tính khác bằng Chrome Remote Desktop

Bạn có thể sử dụng máy tính hoặc thiết bị di động để truy cập vào các tệp và ứng dụng trên một máy tính khác qua Internet bằng Chrome Remote Desktop.

Máy tính của bạn có sẵn ứng dụng Chrome Remote Desktop trên web. Bạn cần tải ứng dụng Chrome Remote Desktop xuống để truy cập từ xa bằng thiết bị di động.

Initial Setup

You must be at your office computer and logged in for the initial setup. Please give the Computer Helpdesk a call at this point so we can remote in and assist with the rest of the setup. The Computer Helpdesk can be reached at 518-564-4433.

Connection

An office PC with Chrome Remote Desktop can be accessed by either a Chromebook or a normal PC [Windows or Mac will work].

  1. Open your web browser of choice and navigate to //remotedesktop.google.com/access. If you are not currently signed into your school account, you will be prompted to sign in. If by chance you are using the Google Chrome browser on a personal Computer and you are signed into the browser with a personal Google account, you will not be prompted to sign in and you will see any personal computers you may have Chrome remote setup on. In this case launch an "Incognito" and try the above link in that.
  2. Click on “Remote Access” in the upper right hand corner.
  3. You will be prompted to login with you full campus email address [netid with the @plattsburgh.edu].
  4. Next you will see the SUNY Plattsburgh CAS login page. Enter your netid and password then click "Login".
  5. Now you will be routed to DUO for 2-Factor authentication.
  6. You should now be presented with a list of all of your current remote access computers based on their Computer Name.
  7. Click the name of the computer you wish to connect to. You will be prompted for the numeric pin you setup during the Desktop Setup portion. Enter your PIN and click the arrow to the right.
  8. You should now be brought to your Windows login screen on a PC or directly to your desktop for a Mac. Enter the login information for your computer and press enter.
  9. You are now connected. However for more settings and a full screen view there is a setting menu on the right side of the Remote Desktop window. Press the blue half circle with the arrow and you will see the full menu as seen below.
  10. If you have any other questions please call the helpdesk at 518-564-4433.

What Is Chrome Remote Desktop?

Chrome Remote Desktop is a free remote access tool that will seem familiar if you've used other remote access solutions. The service allows you to access another computer over the internet as if you were sitting right in front of it. Your keyboard and mouse inputs control the remote PC.

Potential uses for Chrome Remote Desktop include:

  • Using a platform-specific app on a different computer.
  • Checking in on a computer from anywhere around the world.
  • Offering tech support for a friend or family member from afar.

Chrome Remote Desktop works on Windows, Mac, Linux, and Chrome OS. Despite its name, you don't actually need Google Chrome to use the service; we tested it as functional in Firefox. However, Google recommends it for the best results, so you should use Chrome if possible.

Also, you can remotely access and control a desktop with an Android or iOS device. We'll show you how to install Chrome Remote Desktop on each platform so you have everything you need to use it. You'll need a Google account, so make sure that's set up before proceeding.

How to Set Up Chrome Remote Desktop

We'll walk through the differences in the Chrome Remote Desktop install process for each platform. However, they all have the first few steps in common: install Google Chrome if it's not already. Then, head to the Chrome Remote Desktop web hub and sign in with your Google account.

You'll then see the Chrome Remote Desktop homepage. At the top, there are two headers: Remote Access and Remote Support. Remote Access is for controlling your own computers from anywhere. Remote Support allows you to control someone else's computer [or have someone control yours] by generating a one-time code.

Chrome Remote Desktop requires you to install an app to get remote support or access your computers from anywhere. We'll assume you want to access your computer remotely; if not, you'll find a download link for the required app in the Get Support section of the Remote Support tab instead.

Let's look at the install process for Windows to illustrate the main process, then we'll cover the differences in the other operating systems.

How to Set Up Chrome Remote Desktop on Windows

If you want to make your current computer accessible using Chrome Remote Desktop on other computers, go to the Remote Access tab. Then click the Download button in the Set up remote access box.

This will launch a new window to the Chrome Remote Desktop extension on the Chrome Web Store. Click Add to Chrome, then Add extension to approve the permissions. You can then close the new window.

Next, you'll see a prompt to download a file called chromeremotedesktophost.msi. Save this somewhere convenient, then click Accept & Install in the Ready to install box to run the installer.

Once it installs, you'll see a prompt to choose a name for your computer. Make sure this is descriptive so you don't confuse it with other machines.

Next, you'll need to choose a PIN for this device. You must enter this every time you connect to this computer using Chrome Remote Desktop. Enter a PIN that's at least six characters, check the box if you want to let Google collect usage statistics, and hit Start.

You may see a UAC prompt from Windows to allow the remote connection; click Yes to approve this.

Now on the Remote Access tab, you'll see your current computer listed as Online. This means everything is ready.

Set Up Chrome Remote Desktop on a Mac

Because most of the app works through a browser interface, installing Chrome Remote Desktop on a Mac is almost the same as the Windows process above. You'll need to install an app and extension just like Windows.

Click the Download button in the Set up remote access section to download it. Choose a location to save the DMG file, then open it to reveal the installer file inside.

Double-click on the PKG file to open the installer, then walk through the process. You'll need to enter your administrator password to approve the installation.

Once that's done, back on the website, click Turn on to set up access from your other devices. Set a device name and PIN. After doing this, you'll see a prompt to grant Accessibility permissions to Chrome Remote Desktop so it can work properly. This is a security feature of modern macOS versions.

Click the Open Accessibility Preferences button, which brings you to System Preferences > Security & Privacy > Privacy. Here, select Accessibility from the left sidebar, then click the lock in the bottom-left and enter your password to allow changes.

In the list on the right, check the ChromeRemoteDesktopHost box. If it's already checked, uncheck it and check it again.

Next, you'll see another prompt to grant screen recording permissions for Chrome Remote Desktop. Click Open System Preferences in that alert to jump to the Screen Recording tab on the same Privacy settings page.

Again, check the box for ChromeRemoteDesktopHost.

System Preferences will warn that the app won't work properly until you restart it. Click Quit Now to close Chrome Remote Desktop. Return to the Chrome Remote Desktop page in your browser and if everything is working properly, you should see your Mac's name and Online under This device.

Now you're all set to use Chrome Remote Desktop on your Mac. You may need to approve the Input Monitoring permission the first time you connect, which may require restarting Chrome Remote Desktop again before it works properly.

Set Up Chrome Remote Desktop on Linux

The Linux process for Chrome Remote Desktop is a lot like the above [assuming that Chrome is available for your distro]. On the Chrome Remote Desktop page, click the Download button under Set up remote access and you'll be prompted to add the Chrome Remote Desktop extension to Chrome in a new window.

Once this downloads, click the Accept & Install button and confirm the prompt that launches. You'll then need to install additional packages to run the Chrome Remote Desktop app.

After that completes, you're ready to generate a code so someone else can access your computer. However, you'll also see a prompt to install Chrome Remote Desktop in the bottom-right corner of the window.

If it doesn't appear, click the Plus icon at the far right of the address bar to show a prompt to install it.

This opens a dedicated Chrome Remote Desktop app on your computer. However, in our testing, the Linux computer didn't appear in the Remote Access panel, meaning that you can't connect to your Linux machine from other devices. It still allows you to remotely control other computers and receive incoming connections, though.

If this is a deal-breaker for you, see other ways to remotely from Linux from Windows.

Set Up Chrome Remote Desktop on Chrome OS

To use Chrome Remote Desktop on your Chromebook, make sure you're signed into the same Google account that you used to set up your other machine[s]. Like every other platform, go to the Chrome Remote Desktop site, click Download, and follow the steps to install the Chrome Remote Desktop extension. Then you're all set.

Like Linux, it seems that you can't set up a Chromebook as one of your computers in the Remote Access section. This is an unfortunate drawback, but the rest of the app still works.

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