Top List Top

Windows has stopped this device because it has reported problems. (code 43) bluetooth

Select Your Region

Using Intel.com Search

You can easily search the entire Intel.com site in several ways.

Brand Name: Core i9
Document Number: 123456
Code Name: Alder Lake
Special Operators: “Ice Lake”, Ice AND Lake, Ice OR Lake, Ice*

Quick Links

You can also try the quick links below to see results for most popular searches.

Product Information
Support
Drivers & Software

Recent Searches

Advanced Search

Only search in

Title Description Content ID

Product Support
- Product Support
- Graphics
- Processors
- Intel® NUCs
- Software
- Wireless
- Memory and Storage
- Boards and Kits
- Ethernet Products
- Intel® FPGAs
- Server Products
- Technologies
- Other Intel® Brands
Wireless
- Wireless
- Intel® Killer™ Wi-Fi Products
- Intel® Wi-Fi 6 Products
- Intel® Wi-Fi 6E Products
- Intel® Wireless-AC Products
- Legacy Intel® Wireless Products
- Wireless Software
Wireless Software

The browser version you are using is not recommended for this site.
Please consider upgrading to the latest version of your browser by clicking one of the following links.

Safari
Chrome
Edge
Firefox

Article ID: 000031150 Content Type: Troubleshooting Last Reviewed: 08/03/2022

Code 10 or Code 43 Errors in Device Manager for Bluetooth® or Wireless [Wi-Fi] Devices

Environment

Windows 10, Windows 11.

Operating System

Windows® 10*, Windows® 10, 32-bit*, Windows® 10, 64-bit*

BUILT IN - ARTICLE INTRO SECOND COMPONENT

Summary

Troubleshooting steps to try to resolve the Code 10 error in the Device Manager for Bluetooth® or Wireless [Wi-Fi] device.

Description

Important note:

Before trying any of the following troubleshooting steps, Intel strongly recommends updating your Wireless and Bluetooth drivers to version 22.150.X.X or newer. Check with your OEM for the latest drivers available for your system or visit Download Center if you are using an Intel Generic Driver.

These errors in Device Manager for Bluetooth or Wireless [Wi-Fi] Devices can be caused by many different issues. Usually, a Code 10/43 error is a temporary error, generated when Device Manager can't start the hardware device. However this error is considered a generic message indicating an unspecified problem.

This most commonly occurs after running a Windows* Update that includes Wi-Fi or Bluetooth updates.

A Code 10, 28, 43, or 45 error in Device Manager can occur when:

Bluetooth cannot be enabled
In Device Manager, there is a Yellow bang [!, exclamation point] next to the Bluetooth or Wireless [Wi-Fi] device
In Device Manager, the properties of the Bluetooth or Wireless device shows status = "This device cannot start. [Code 10] STATUS_DEVICE_POWER_FAILURE”

Resolution

Important Note

Intel recommends that customers update their Intel Wireless or Bluetooth drivers to version 22.150 or newer to address several of these code errors. In addition, Intel strongly recommends that users contact Microsoft and follow recommendations issued by them on this issue before proceeding. This might include a clean installation of the Operating System.

Notes

Intel recommends that you test using your Original Equipment Manufacturer [OEM] drivers. If you still get the error after reinstalling these drivers, then try the Intel generic drivers for Bluetooth or Wireless adapters.
Important: Download the drivers before uninstalling the driver if you are following the instructions for a clean installation process.

To get the latest generic drivers from Intel, you can automatically update your drivers using the Intel® Driver & Support Assistant.

Several customers have reported the issue being fixed by to performing a Cold reboot of the system after reinstalling the driver. This refers to fully shut down the device and remove all sources of power, including batteries if applicable, then repowering. Intel recommends following this troubleshooting step as first approach to the issue.

If the issue persists after testing with the latest Intel Wireless or Bluetooth drivers please proceed with the following recommendations:

Identify which Wi-Fi adapter and Bluetooth device your system is running, then proceed with the Clean Installation process explained here: Clean Installation of Wireless Drivers this procedure also applies to Bluetooth drivers.
See screenshots below for examples of what Wi-Fi and Bluetooth devices look like in Device Manager.

Install all available Windows Updates.
Performa Clean Installation of Wireless Drivers. Clean installation of the wireless/Bluetooth drivers is a troubleshooting step recommended to remove any previous installation files that might cause conflicts with new driver installations.
- When you uninstall the Wi-FI/Bluetooth device, it may become an unknown device, which is expected. The device will be identified again after you reinstall the driver.
Reboot the PC

If your system is still showing the error after this, contact your original equipment manufacturer [OEM] for additional support or contact Intel Support for additional assistance.

Summary
Description
Resolution

Need more help?

Give Feedback

Disclaimer

How do I fix error 43 Windows has stopped this device?

Error Code 43 can be caused by hardware problems or driver or settings corruption. To address this issue, we recommend performing a clean install of latest graphics drivers provided by the system manufacturer since these drivers are customized.

Why has Windows stopped my Bluetooth?

Make sure airplane mode is off: Select Start , then select Settings > Network & Internet > Airplane mode . Make sure Airplane mode is turned off. Turn Bluetooth on and off: Select Start , then select Settings > Devices > Bluetooth & other devices . Turn off Bluetooth, wait a few seconds, then turn it back on.

What does code 43 mean on Windows?

Explains why code 43 occurs, which means Windows has lost communication with the drive or the driver has crashed. Sometimes you may see this error message: Windows has stopped this device because it has reported problems [Code 43].