Notes from '5 ways to listen better' TED talk by Julian Treasure
Nick Gresham
Software Engineer, UX/UI Dabbler, Organizational Memory Enthusiast, Researcher, Coach
Communication= 60% listening, but we retain only 25%
Listening = making meaning from sound
How do we make meaning?
* Pattern recognition: distinguish noise from signal, cocktail party effect
* Differencing: e.g. if listening to constant pink noise, after a few minutes we cease to hear it
* Filters: culture, language, values, beliefs, attitudes, expectations, intentions. All affect what we retain from listening.
Why are we 'losing our listening'?
* Recording technology: text, audio, video, the need for accurate listening has decreased
* Noise: the world is noisy, hard to listen, tiring to listen
* Impatient: We want soundbites instead of oratory
* Desensitized: media headlines become increasingly sensational, harder to pay attention to the subtle, the understated
Conscious listening = understanding
Exercises for conscious listening
* Silence: 3 minutes a day to 'reset ears' - somewhere quiet if absolute silence is impossible
* Mixer: sound mixing board metaphor - e.g. listen in a coffee shop or somewhere 'peaceful' like a lake and ask 'How many distinct individual channels can I hear?'
* Savoring: enjoy mundane sounds like a kettle boiling or a washing machine "the hidden choir, it's around us all the time"
* Listening positions: active/passive, reductive/expansive, critical/empathetic - consider the viewpoint you're listening from
Use RASA:
* Receive - pay attention to the person
* Appreciate - feedback noises 'mmm' 'OK'
* Summarize - "So.." "What you're saying is.."
* Ask questions afterward
"Live to listen"
Listening should be taught as a skill in schools
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