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GCSE
Edexcel
Business operations
Businesses compete with rival businesses. Production costs must be kept low so that products can be priced competitively. The ability to do this is affected by production methods and technology.
Part of
Business
Making operational decisions
quiz
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The purpose of business operations
The term business operations refers to the part of the business that provides customers with the goods or services that they ordered.
Operations is responsible for taking resources – such as raw materials, finance and the business’ workforce – and using them to create finished goods or services. Operations then ensures that these goods or services arrive on time and to the right quality standards.
There are slight differences in how operations are defined in relation to goods and services:
- Goods – When products are produced in a factory, everything that happens within the factory, from making goods to delivering goods, is classed as operations.
- Services – When a business provides a service, the processes it uses are known as operations. For example, a dairy company that delivers milk to customers’ homes could have a website or app that customers use to order their milk. The company could also have some form of quality control to ensure customers are happy with the service they receive.
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GCSE Subjects
- Art and Design
- Biology [Single Science]
- Business
- Chemistry [Single Science]
- Combined Science
- Computer Science
- Design and Technology
- Digital Technology [CCEA]
- Drama
- English Language
- English Literature
- French
- Geography
- German
- History
- Home Economics: Food and Nutrition [CCEA]
- Hospitality [CCEA]
- ICT
- Irish – Learners [CCEA]
- Journalism [CCEA]
- Learning for Life and Work [CCEA]
- Mandarin
- Maths
- Maths Numeracy [WJEC]
- Media Studies
- Modern Foreign Languages
- Moving Image Arts [CCEA]
- Music
- Physical Education
- Physics [Single Science]
- PSHE and Citizenship
- Religious Studies
- Science
- Sociology
- Spanish
- Welsh Second Language [WJEC]