SSENSE shipping review
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How would you rate SSENSE? Show Top Positive Review “Amazing service!”8/18/22 I ordered a pair of shoes that i struggled to find forever and wasn't so sure about ordering from a company i had never heard of but i gave it a go! The first time the sold out after i had payed for my order and the money was back in my account straight away which i was very pleased with! The second time my shoes came very quickly and were in good shape when they got to me! Very good company See positive reviews Top Critical Review “9 days no shipping and explanations”Yulia O. 10/19/22 Placed an order with express delivery. It's akreadynine days since they haven't even sent the product. I contacted them through emails and online support and the same useless answers like "we will inform you where is the parcel, when our team informed us". Asked for a refund at least for express shipping, which does not exist in fact, still no answer. Very unpleasant experience with this store! You have to hunt and beg for the goods you paid for See critical reviews Reviews (1,060) Placed an order with express delivery. It's akreadynine days since they haven't even sent the product. I contacted them through emails and online
support and the same useless answers like "we will inform you where is the parcel, when our team informed us".
After paying extra for priority shipping, I waited an entire month for another update. I had emailed about my order and about a week later they finally responded. They gave me 10% off my next purchase and said they are too busy to get orders out on time. I got an email a few days later saying my items were cancelled to "speed up the order process". Wtf does that even mean! Don't buy from this place, save your money and time- just go somewhere else.
I ordered a pair of shoes that i struggled to find forever and wasn't so sure about ordering from a company i had never heard of but i gave it a go! The first time the sold out after i had payed for my order and the money was back in my account straight away which i was very pleased with! The second time my shoes came very quickly and were in good shape when they got to me! Very good company
This used to be my go-to site for designer clothes. I spend anywhere from $10-20k a year on their site, and have for the past 6-7 years. Their customer service was always immediately reachable, shipping fast, returns easy. Fast forward to Spring 2022 to present. There is now NO customer service at all. They've done away with a telephone number to contact them, as well as live chat. If you email, it takes 2 weeks to get a reply. Shipping now takes FOUR WEEKS at minimum. I placed an order 32 days ago and it has still not shipped. What happened to this site? Shame.
I'm never worried when I place an order with your store. I know it will be done correctly and professionally. Love this company!
I would give this site a zero if I could. I bought a coat on Black Friday. Received a note the next day it had shipped. No tracking number. After over two weeks, still no item and have placed multiple phone calls and email to company and no response! Now all of a sudden all their phone lines are closed for several days.I needed the item for a bday gift for dec 10. Date has passed. I will never shop here an again complete scam. Buyer beware!'
First company without giving the choice charged stiff fee for 2-3 days express delivery. After a week I reached to customer services with no avail. Another week passed buy and no news. I wrote again. No answer. Only after I filed complaint to my credit card, I got an email that the item was not available. Return will be issued in 3-5 day. So here is the result - no item, waste of time and energy. No more shopping at the site!
I ordered 2 items from SSENSE that were in stock. It's sat in the processing stage for 14 days and still no update on shipping. Contacted customer care several times for an update and all I get are generic responses about the order is still processing and they are busier than usual. This has been the worst online order I have ever placed. Customer service giving generic responses sounding like robots does not give any sense reassurance of them trying to get your order out in a timely manner. 0 stars if that was an option.
Placed two orders during their Black Friday sale. One went into the interweb somewhere, so I'm short already for Xmas gifts. Received an email 5 days later on the second order that they are swamped. Understandable. I have replied and asked where my order is - Christmas is 2 weeks away. Nothing. I have no idea if I'm going to get my gifts. It's going to be a bare tree of not.
That's about it. It's just awful.
Had trouble with delivery on my first order back in Oct of 2021 but once again it has happed! They will obligate you to pay for "express shipping"... for GOD knows what reason. In my case it was $15 but I've heard people have had to pay more then that unfortunately... they say it takes them two business days OR LESS to process order & that is completely NOT true, then when you email them because 3/4 business days have gone by they respond in an automotive email saying "due to high volume orders they can't prioritize YOUR order"... I've never asked them to prioritize anything, IT IS STATED ON THEY'RE WEBSITE IT WOULD ONLY TAKE THEM 2 BUSINESS DAYS! So they basically lie to costumers & clearly don't keep they're word about anything they have stated on the website about how they're delivery method works. Sad because this website sells good stuff but are total morons, they should wave delivery fees every time they don't keep they're word. I'm own a business myself which is why I take this delivery matter serious.
I placed an order 20 days ago thinking I had plenty of time to receive for Christmas. Bit no - still not shipped! No one to contact, emails returned unsent. Just generic, unhelpful bot responses. I used to love ordering from SSENSE but will never again. Beware!
Not sure what's happened to this company, they used to be great but things have changed drastically in the last few months. Placed an order Dec 13. Order contained Christmas gifts. It's 2 days AFTER Christmas and my order hasn't even shipped yet. Multiple emails to customer service have been completely fruitless. Each time a different customer service clerk answers your email with a pre-set, standardized respond that bares no relevant information and no projected ship date. And none of these agents actually work for Ssense, it's obviously an outsourced service that barely understands what Ssense actually is. This is the 3rd time in the last few months that orders take forever to ship, on one occasion my order actually was cancelled by Ssense two weeks after I placed it. Completely unacceptable and very frustrating!
Placed an order with them. Delivery time got delayed by over a week even though they advertised two day shipping. I told them I would be out of country so please cancel my order. Instead they shipped it after that conversation. Lo and behold, when I got back there was no package for me. Reached out to their customer service, which was beyond terrible. They had no notes to the file from our previous conversation, and each new rep would need to be explained the situation all over again. They claimed to escalate my request for refund, but of course denied it via email.
I bought gucci shoes from this company... vvvvvv happy of there customer service and authenticity... reliable company no words...
I hate shopping at ssense, but I still do because they have a great selection. Just hope everything arrives intact, because it's utter hell just trying to connect with customer service. It is IMPOSSIBLE to get through. They dont have phones! They have a chat service that requires an 8 hour hold, if someone answers at all.
Great job! The store always does a great job on delivering a good product with quality embroidery work. I would recommend them to any of my friends.
After placing an order and having my card billed, no tracking/delivery information ever came. Impossible to reach a human at the company—just the stupid chat box. There's no physical store; no phone number; and some of the email addresses don't
work. When I tried to cancel the order, I received no confirmation email that it had been done. And of course it hadn't been done. I finally filed a complaint with the credit card company and they got my refund that way.
Ok. I used to be one of their VIPs who receive early sales notice, etc. This year I've found their services got worse, especially with their shipping
and customer service. I ordered ~$1000 worth of products and never received them. I opened the case and it took them forever to even try to respond back to me. So I had to dispute with my credit card company. Now they blocked my account for disputing it LOL. What an a$$ service is that? Especially for someone who spends $$$$ annually in their website.
September 7th, 2017 Verified purchase Shopping was easy, tax free, fast shipping. But they don't insure or have the item delivered with signature required which I think is necessary when item is over $500. The package was simply dropped off at my front door where people could easily just take off with it. I felt that my package was not worthy of a signature required and was unhappy when I saw this and ruined my entire experience with this company.
Please please never ever think of buying from this website. They have the worst customer service ever! I ordered from them a bag worth 2000$ and the way i received is like i received a cheap bag in a disgusting box + have minor scratches! I texted them to complain, nobody got back to me even. They also dont offer free return for international orders, i had to pay 200 $ for a return.
I ordered a purse over two weeks ago and it still has not been shipped. They billed my credit card day one. The website stated orders shipped in 1-2 days. False. Their customer service is non existent. Impossible to get a real person. Emails with generic answers but no acknowledgment. I asked to cancel my order and no reply. Stay away
I ordered a pair of glasses on Dec 2nd. As of Dec 25th they have not arrived. They said there were problems because of the sale. They turned off their phone lines. Their website says they are reachable via messenger and or chat. In both instances they responded over 24 hours later. They provided confusing information. It appeared they did not know what was going on. They offered to make it right by giving me a 10% discount. What good is that to me? Ill never buy from them again.
Q&A (76)Answer: Hi Mary, as Esra mentioned, shipping usually takes 2-3 business days. Feel free to call our Customer Care if you have any other questions - we're here to help! #: 1-877-637-6002 By SSENSE C., Customer Care Representative over a year old See more answers (2) Answer: Hi Liz - Yes, all our merchandise is 100% authentic, and is backed by our Authenticity Guarantee. If you have any questions or concerns, feel free to connect with us; we're here to help. - Best, SSENSE Customer Care | ,@SSENSE, & https://www.facebook.com/SSENSEofficial By SSENSE C., Customer Care Representative over a year old See more answers (2) Answer: Mostly yes but it may well be damaged or of a second hand/pre used quality Answer: The site is a legitimate scam. If your order is over $800.00 you will pay for customs. I found out 5 days after I returned the item. I talked to SSense customer service and they said I should have read the fine print at check out. By O W. over a year old Answer: I'm so sad. And they are so rude for not even answering your question! What a sh*t company is this?! By M N. over a year old Answer: The site is a legitimate scam. If your order is over $800.00 you will pay for customs. I found out 5 days after I returned the item. I talked to SSense customer service and they said I should have read the fine print at check out. By O W. over a year old Answer: Absolutely real, ssense is a trusted retailer and vetted by the industry. By A G. over a year old Answer: All of our merchandise is backed by our Authenticity Guarantee. Depending on the designer, merchandise may come with a proof of authenticity. Moreover, to ensure quality, all products are carefully inspected before shipment. You may shop confidently knowing that we are an established and trusted online retailer of luxury brands. Our goal is to provide you with the finest quality of products and services. I hope this information encourages you to continue shopping with SSENSE. Answer: Hey John - Thanks for reaching out! Here is a direct link to this item. https://www.ssense.com/en-ca/men/product/saint-laurent/black-leather-wyatt-harness-boots/1799693 Answer: Hi Kit - Thanks for reaching out! Have you been in contact with our customer care team? Typical questions asked:
About the businessThe two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
Company RepresentativeSSENSE C. Customer Care Representative Typically does not respond to reviews We're a global online retailer of luxury, streetwear, and independent designers. Need to get in
touch? Email us at: How do I know I can trust these reviews about SSENSE?
See reviews as you browse with our Chrome extensionHave a question about SSENSE? Is SSENSE legit to order from?So, is Ssense Legit? Yes, Ssense is legit. In my shopping experience, they are selling authentic designer items. Their shipping times are a little inconsistent, but their returns were amazingly easy.
What shipping company does SSENSE use?We are partnered with DHL, FedEx, UPS, and USPS for shipments to the United States, and provide tracking information for all orders. Please note, your order must have been placed using a credit card if you wish to change the shipping method.
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