In which channel of communication messages pass from lower rank to higher rank?
Show
The two primary internal communication types are formal and informal communication: Formal communication is communication through pre-defined channels set by organizations. They are typically conveyed from top leadership to various departments that funnels down to lower level employees. It is backed by organizational procedure, and it is necessary to fulfill the goals of the organization. Informal communication is more relational than formal. It is not backed by any pre-determined channels and can happen anywhere within the organization. The primary goal of this messaging is to preserve and establish relationships with colleagues and superiors and subordinates. Since it is not defined by any channels, messaging moves a lot faster, but it is without any paper trail or official documentation.
Part 1 Why Are These Forms of Communication Important?In its purest form, formal communication is created to increase efficiency within an organization. Pre-determined channels of communication are meant to provide a smooth and streamlined method of communication that travels upward and downward. It is the way to easily communicate rules, procedures, and company policy to lower level employees. A formal notification is also favorable in situations where documentation is needed to prove or disapprove a claim or complaint. If someone violated company policy or broke a rule against another coworker, it is easy for employees to point to formal communications between staff and upper management. Informal communication, as stated above, is all about relationships; if a culture of goodwill and relationship is adequately fostered by the company, then informal discussions can create solidarity and strengthen teams. However, one of the most important reasons for why informal communication is critical to businesses is that it allows employees to give feedback to their superiors. It facilitates the action of upward interface and enables messaging to go both ways efficiently. When employees are given the opportunity to comment on their experiences in the company informally, it puts the ball back in the court of upper management to improve and meet their expectations. This action then leads to higher employee morale. Also, informal communication can pick up where formal discussions end. A great example of this is conflict resolution. If employees or managers and employees can resolve their problems informally, then this can prevent the need for upper management to have to get involved and elongate the matter.
Part 2 What Is the State of Modern Internal Communications?Many factors are impacting the state of internal communication in today’s workplace. Technology is changing the way people want to interact with each other, and it is creating a disruption in the workplace in ways never before seen. RingCentral, a provider of cloud-based communications and collaboration solutions for businesses, listed some of their findings from a survey about modern communication trends in the workplace.
A conversation about formal and informal communication cannot happen without acknowledging the impact of technology. To see how information is funneling from management to employees and from employees to co-workers it would be helpful to gain insight on how email, text messages, and tools like Status.net have a hand in how these messages are happening. Here are a few other statistics that business leaders should be concerned about concerning formal and informal communications within the company.
In today’s world, communication is as critical as it ever was. The only problem is that companies might not be utilizing all the tools and procedures at their disposal to better facilitate effective communications from upper management to lower employees, and from employees to their colleagues. Part 3 The Challenges of Formal and Informal CommunicationFormal Communication Challenges
Informal Communication Challenges
|